Ibarra-Morales, Luis Enrique, and Daniel Paredes-Zempual. 2016. “The Quality of Service and Its Effect on the Loyalty and Satisfaction of Passenger Airline’s Low-Cost. Sonora, México”. Ágora de Heterodoxias 2 (1): 38-63. https://mail.revistas.uclave.org/index.php/agora/article/view/223.