J. F. Gómez and J. Romero, “Performance evaluation: analysis of the autonomous service of tax administration at Lara (SAATEL)”, Teor. Enfoques. Apl. Cienc. Soc., vol. 7, no. 15, pp. 111–129, Dec. 2014, Accessed: Oct. 05, 2026. Available: https://mail.revistas.uclave.org/index.php/teacs/article/view/1574