Z. Moreno Freites, A. E. Caballero, and E. Bastidas Bermúdez, “Strategic planning and the scorecard: managementtools for improving the performance of university services”, Teor. Enfoques. Apl. Cienc. Soc., vol. 3, no. 5, pp. 10–23, Dec. 2010, Accessed: Oct. 05, 2026. Available: https://mail.revistas.uclave.org/index.php/teacs/article/view/1758